How can we help?

Download Haven from the App Store, open the app, and tap Sign Up. You'll create an account using your email address and a password. You can then create a new household or join an existing one with an invite code.

Open the Household tab, tap the members section, and select Invite. Share the generated invite code or link with the people you want to add. They'll join your household as soon as they accept.

Yes. You can belong to multiple households — for example, your family home and a shared vacation rental. Switch between them at any time from the Household tab.

Haven is currently available on iOS. Android support is on our roadmap — join our waitlist by emailing support@haven-homeos.com.

Tasks are one-time work items (e.g., "Fix the leaky faucet"). Chores are recurring responsibilities that repeat on a schedule (e.g., "Take out the trash every Tuesday"). Both can be assigned to household members and tracked to completion.

Go to the Chores tab, tap the + button, give the chore a name, and choose a recurrence pattern (daily, weekly, monthly, or custom). You can assign it to a specific member or let Haven rotate it fairly across the household.

Haven's AI-powered fairness engine tracks who has completed what and suggests assignments that balance the workload over time. You're always in control — suggestions can be accepted, edited, or ignored.

Yes. The Shopping tab has collaborative lists that sync in real time. Add items, categorize them, and check them off as you shop. Everyone in your household sees updates instantly.

Make sure notifications are enabled for Haven in your device settings (Settings → Notifications → Haven). Inside the app, check Settings → Notifications to confirm your preferences. If the problem persists, email support@haven-homeos.com.

Haven's AI can answer questions about your household, suggest how to distribute chores fairly, help you plan the week, and summarize activity. It's designed to be a helpful assistant, not an autonomous actor.

No. The AI is read-only by design. It can suggest actions, but any changes to your household — creating tasks, assigning chores, updating schedules — require your explicit confirmation.

The AI only sees the household you're currently using. It never sees data from other households you belong to, and it never sees data from other users' households. Your data is never used to train external AI models.

AI usage limits depend on your plan. Free plans don't include AI suggestions; paid plans (Starter, Family, Premium) include monthly allotments. You can upgrade anytime from the Settings → Subscription screen, or visit our pricing page.

Haven offers Free, Starter, Family, and Premium plans. See full details on our pricing page.

Open the app, go to Settings → Subscription, and choose a new plan. Changes take effect immediately and are handled securely through the App Store.

On iOS, open Settings → [Your Name] → Subscriptions → Haven and tap Cancel Subscription. Your subscription will remain active until the end of the current billing period. You can also manage subscriptions directly in the Haven app under Settings → Subscription.

Refunds are handled by Apple through the App Store. Visit reportaproblem.apple.com, sign in, and request a refund for your Haven purchase. If you have issues, contact our team and we'll do our best to help.

First, try pulling to refresh your subscription in Settings → Subscription. If the issue persists, please email support@haven-homeos.com with your Apple receipt so we can investigate.

Open Settings → Account inside the app. From there you can update your email address, change your password, and manage two-factor authentication.

You can delete your account at any time from Settings → Account → Delete Account. This permanently removes your personal data within 30 days. If you're the sole owner of a household, you'll be asked to transfer ownership or delete it first. For assistance, email privacy@haven-homeos.com.

Your data is stored on secure servers with encryption at rest and in transit. Authentication tokens on your device are kept in the iOS Secure Enclave. We follow a zero-trust architecture where every request is verified and scoped to your household.

Only members of your household can see its contents. Haven staff cannot view your household data except in rare, strictly controlled circumstances required for support or legal compliance — and only with proper authorization.

Email privacy@haven-homeos.com from the address associated with your account, and we'll provide a machine-readable export of your personal data within 30 days.

Try the following in order: (1) Force-quit and reopen Haven, (2) Make sure you're running the latest version from the App Store, (3) Restart your device, (4) Reinstall Haven (your data is stored in the cloud and will be restored when you sign back in).

Haven syncs in real time when connected. If you see stale data, pull to refresh on the affected screen. If you're offline, your changes will sync automatically once you're back online. Check the banner at the top of the screen for offline status.

Double-check your email address and password. Use the Forgot Password link on the sign-in screen to reset your password. If you signed up with a social provider, use that same provider. Still stuck? Email support@haven-homeos.com.

Go to Settings → Integrations → Calendar and verify your connection. If the connection is expired, tap Reconnect and re-authorize. Make sure Haven has permission to access your calendar in your device settings.